Returns & Refunds | PitchVix<\/title><\/p>\n<style>\n:root{\n --theme-primary:;\n --theme-secondary:;\n --ink:#16181d;--muted:#626872;--line:#e4e7eb;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n --radius:16px;--shadow:0 10px 28px rgba(20,25,35,.055);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font:16px\/1.68 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1160px;margin:auto;padding:44px 22px 68px;overflow-wrap:anywhere}\n.topline{display:flex;justify-content:space-between;gap:18px;align-items:center;padding-bottom:14px;border-bottom:1px solid var(--line);color:var(--muted);font-size:.84rem}\n.topline 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var(--line)}\n.glance{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);margin:28px 0}.glance div{padding:16px;border-right:1px solid var(--line)}.glance div:last-child{border-right:0}.glance b{display:block;font-size:1.05rem;color:var(--ink)}\n.route-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:26px 0 36px}.route{border-top:4px solid var(--theme-primary);padding:20px 0 0}.route:nth-child(2){border-top-color:var(--theme-secondary)}.route:nth-child(3){border-top-color:var(--ink)}.route .tag{font-size:.74rem;text-transform:uppercase;letter-spacing:.1em;font-weight:900;color:var(--muted)}\n.process{counter-reset:r;display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.process div{counter-increment:r;padding:22px 18px;border-right:1px solid var(--line)}.process div:last-child{border-right:0}.process div:before{content:counter(r);display:block;color:var(--theme-primary);font-weight:900;font-size:1.35rem;margin-bottom:7px}\n.ret-section{display:grid;grid-template-columns:190px 1fr;gap:28px;padding:28px 0;border-bottom:1px solid var(--line)}.ret-section .side{font-size:.78rem;font-weight:900;letter-spacing:.1em;text-transform:uppercase;color:var(--theme-primary)}\n@media(max-width:850px){.glance,.route-grid,.process{grid-template-columns:1fr}.glance div,.process div{border-right:0;border-bottom:1px solid var(--line)}.glance div:last-child,.process div:last-child{border-bottom:0}.ret-section{grid-template-columns:1fr;gap:8px}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><span><strong>Returns Center<\/strong> \u00b7 Returns, exchanges and refunds<\/span><span>Last updated: 2 September 2026<\/span><\/div>\n<section class=\"ret-head\">\n<div class=\"kicker\">Returns & refunds<\/div>\n<h1>Returns & Refunds<\/h1>\n<p class=\"lead\">This page separates normal returns, problem-goods claims and EU statutory withdrawal so that the applicable costs and rights are clear.<\/p>\n<\/section>\n<div class=\"glance\">\n<div><b>14 calendar days<\/b><span>Normal return request window after receipt<\/span><\/div>\n<div><b>No restocking fee<\/b><span>No restocking charge is applied<\/span><\/div>\n<div><b>Direct exchanges<\/b><span>Supported under the rules below<\/span><\/div>\n<div><b>7 business days<\/b><span>Internal refund-processing target, subject to statutory deadlines<\/span><\/div>\n<\/div>\n<div class=\"route-grid\">\n<section class=\"route\">\n<div class=\"tag\">A \u00b7 Normal return<\/div>\n<h2>Change of mind \/ non-defective<\/h2>\n<p>Request within 14 calendar days after receipt. Customer pays return shipping. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<\/section>\n<section class=\"route\">\n<div class=\"tag\">B \u00b7 Problem goods<\/div>\n<h2>Damaged \/ defective \/ incorrect \/ incomplete<\/h2>\n<p>Contact customer support. The merchant pays applicable return shipping and, for an exchange, applicable replacement shipping. Mandatory statutory rights remain unaffected.<\/p>\n<\/section>\n<section class=\"route\">\n<div class=\"tag\">C \u00b7 Statutory route<\/div>\n<h2>EU 14-day withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Mandatory statutory rules take priority over the commercial return policy.<\/p>\n<\/section>\n<\/div>\n<section class=\"ret-section\">\n<div class=\"side\">Return process<\/div>\n<div>\n<h2>How to start a return<\/h2>\n<div class=\"process\">\n<div>\n<h3>Contact us<\/h3>\n<p>Email support@pitchvix.com within the applicable period.<\/p>\n<\/div>\n<div>\n<h3>Receive instructions<\/h3>\n<p>Customer support provides the return steps and applicable return address.<\/p>\n<\/div>\n<div>\n<h3>Send the item<\/h3>\n<p>Follow the return instructions and keep appropriate proof of shipment.<\/p>\n<\/div>\n<div>\n<h3>Resolution<\/h3>\n<p>After receipt and any necessary review, the approved refund or exchange is processed.<\/p>\n<\/div>\n<\/div>\n<p class=\"note\"><strong>Return address:<\/strong> the registered address is not automatically the return address. Do not send returns there unless the return instructions specifically direct you to do so.<\/p>\n<\/div>\n<\/section>\n<section class=\"ret-section\">\n<div class=\"side\">Return shipping<\/div>\n<div>\n<h2>Who pays the shipping cost?<\/h2>\n<div class=\"table-scroll\">\n<table>\n<thead>\n<tr>\n<th>Reason<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Change of mind \/ size preference \/ personal preference \/ non-defective<\/td>\n<td>Customer<\/td>\n<td>Customer, if exchanging<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete<\/td>\n<td>Merchant<\/td>\n<td>Merchant, if exchanging<\/td>\n<\/tr>\n<tr>\n<td>EU statutory withdrawal<\/td>\n<td>Customer where properly disclosed and legally permitted<\/td>\n<td>Not automatically applicable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"ret-section\">\n<div class=\"side\">EU withdrawal<\/div>\n<div>\n<h2>Standard original delivery cost<\/h2>\n<p>Where an EU consumer validly exercises the statutory right of withdrawal, the standard original delivery cost must be refunded where required by applicable consumer law. If the customer selected a more expensive delivery method than the least expensive standard option offered, the supplementary amount above that standard cost does not have to be refunded to the extent permitted by law.<\/p>\n<p>After a withdrawal notice, goods should be returned in accordance with the applicable statutory rules. The merchant may withhold the statutory refund where legally permitted until the returned goods are received or the customer provides evidence that the goods have been sent back, applying the condition required by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"ret-section\">\n<div class=\"side\">Refunds<\/div>\n<div>\n<h2>Refund timeline and method<\/h2>\n<p>Approved refunds generally return to the original payment method. The internal processing target is within 7 business days after returned goods are received and any necessary review is completed. This target does not extend, replace or reduce a mandatory statutory refund deadline. A bank, card issuer or payment provider may take additional time to post the refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"ret-section\">\n<div class=\"side\">Exceptions<\/div>\n<div>\n<h2>Where applicable<\/h2>\n<p>If such products are offered, clearly personalised, custom-made or made-to-order goods may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"ret-section\">\n<div class=\"side\">Statutory rights<\/div>\n<div>\n<h2>Consumer rights remain protected<\/h2>\n<p>Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/p>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns Center \u00b7 Returns, exchanges and refundsLast updated: Returns & refunds Returns & Refunds This page separates normal returns, problem-goods claims and EU statutory withdrawal so that the applicable costs and rights are clear. 14 calendar daysNormal return request window after receipt No restocking feeNo restocking charge is applied Direct exchangesSupported […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26617","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/pages\/26617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/comments?post=26617"}],"version-history":[{"count":0,"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/pages\/26617\/revisions"}],"wp:attachment":[{"href":"https:\/\/pitchvix.com\/bsite\/wp-json\/wp\/v2\/media?parent=26617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}