Shipping Policy
Order preparation, dispatch, estimated transit, tracking, delivery issues and international shipping information.
Shipping fees
Standard shipping is 6$ for orders below the free-shipping threshold. Orders reaching 50 qualify for free standard shipping.
Carriers and tracking
DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier selected for an individual order may depend on destination, shipping route and operational arrangements. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Address accuracy and changes
Please provide a complete and accurate delivery address at checkout. You may request an address change before dispatch by contacting support@pitchvix.com. After dispatch, an address change cannot be guaranteed and may depend on the carrier if the parcel has already been accepted.
Delivery estimates and delays
The 7–15 business day transit period is an estimate, not a guaranteed arrival date. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove or reduce responsibilities imposed by mandatory law.
Lost parcels
If a parcel has not arrived for an extended period or appears lost, contact support@pitchvix.com. We review the tracking information and investigate with the relevant carrier. We may reasonably request delivery information where needed for the investigation. If the parcel is confirmed lost, the resolution will be reshipment or refund.
International orders, customs and import duties
International orders may be subject to customs duty, import charges or customs handling charges imposed by the destination country. These charges are the customer’s responsibility where applicable unless mandatory law requires otherwise. Product-price tax treatment is separate from customs and import duties.